Privacy Policy

At NeoAus96, the privacy of every player matters. This Privacy Policy explains how personal information is collected, used, stored and protected when a player uses the platform or its gaming services. Creating an account or browsing the site means agreeing to the practices described below.

Information Collected

Personal information is collected directly from players during registration, gameplay and payment transactions, including name, date of birth, contact details, payment information and verification documents needed for anti-money laundering compliance. Non-personal data such as device type, browser version, IP address and general activity is also collected for system security and optimisation.

How Information Is Used

Personal data supports account creation, identity verification, payment processing and customer support. It also helps improve site functionality and shape promotional offers to a player's preferences. Aggregated, anonymised data may feed internal statistical reporting, without identifying any individual player.

Data Protection and Security

NeoAus96 applies encryption, multi-layer firewalls and secure server infrastructure to protect player information. Passwords and financial details are encrypted, and all communication between a player and the platform runs over secure SSL connections. Access to personal data is limited to authorised staff bound by confidentiality obligations, with regular security audits and compliance checks in place.

Player information is never sold, traded or rented for third-party marketing. Specific data may be shared with trusted providers handling payment processing, identity verification or fraud prevention, each bound by confidentiality agreements. Information may also be disclosed where required by law or regulatory authorities.

Cookies and Tracking

Cookies help the site remember preferences and improve performance across visits. Analytics tools measure traffic and usage trends using non-personal data. Browser settings allow cookies to be managed or disabled, though some site functionality may then work differently.

Marketing Communications

Promotional emails and updates go only to players who have opted in. Consent can be withdrawn at any time through account settings or by contacting support, and unsubscribe requests are processed promptly.

Player Rights

Players may access, correct or request deletion of their personal information by contacting support through Live Chat. Verification may be required before a request is processed. Players can also request a copy of their stored data or limit specific processing activities, such as promotional communication.

Data Retention

Personal information is retained only as long as necessary for the purposes described in this policy, including legal, regulatory and auditing requirements. Data no longer needed is securely deleted or anonymised, though some records may be kept temporarily after account closure to meet anti-fraud or tax reporting obligations.

Responsible Gambling and Data Use

Account data supports responsible gambling measures, including self-exclusion options and spending limits, handled with the same confidentiality as any other personal information.

International Data Transfers

Information may be processed by service providers located outside Australia. Such transfers rely on data encryption, contractual assurances and recognised international security standards to keep player data protected.

Links to External Websites

The platform may link to third-party sites, including payment processors and informational sources. NeoAus96 does not control the privacy practices of these external sites, and players are encouraged to review their policies separately.

Policy Updates

This Privacy Policy may be revised to reflect changes in technology, legislation or operations. Updates appear on this page, and material changes are communicated by email or platform notification. Continued use of NeoAus96 after an update means acceptance of the revised policy.

Contact

Questions, complaints or data access requests go to support through Live Chat.